Return Policy

Customer satisfaction is very important to those at Poochieheaven.com If a product fails to meet your expectations, you can return it to us in its original and unused condition within 7 days for either an exchange or merchandise credit. If you have a question about a product’s return policy please contact us. See below for exceptions to our return policy.

If you would like to exchange or return an item, contact us first to get a RMA number, without this number, your return can not be accepted. After you get this number then ship the unused item with its original packaging to:

PoochieHeaven
Attn: Returns RMA#_____
208 S. Main Street #5
River Falls, WI 54022

When returning a product we recommend using UPS or the US Postal Service. They have tracking ability and this will help with any issues that may arrive. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected items.

For an item to qualify for a refund, all products must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We encourage you to measure your pet accurately as possible as we cannot exchange or return any products that have been used. Poochieheaven reserves the right to determine if a product was used or not.

Defective Products:
If a product is defective when you first receive it, please contact us immediately and we will replace the product at no extra charge for you.

Holiday Products:
Holiday items are non-returnable. This includes costumes and wedding attire. They may be exchange once for size issues. Please contact us if you have any questions. Please measure accurately to make sure you order the correct size.

Beds & Blankets
Due to health reasons we cannot accept returns on these items. If you have any questions about sizing please contact us first.

Treats & Food
These items are final sale due to health regulations.

Custom Products
Due to the nature of them, we are not able to accept returns on custom products. Please contact us if there is an issue and we will try to work with you to get it right.

We strive to provide great customer service and we wish we could accept all exchanges and returns without any questions or limitations, but this is simply not possible. We thank you in advance for honoring these policies, so that we can continue to offer you a large selection of quality products.