Return Policy

Customer satisfaction is very important to those at Poochieheaven.com If a product fails to meet your expectations, you can return it to us in its original and unused condition within 30 days for either an exchange or refund. Certain items such as most custom items and food cannot be returned. If you have a question about a product’s return policy please contact us.

If you would like to exchange or return an item, please contact us first, and then ship the unused item with its original packaging to:

PoochieHeaven
1728 Spooner Ave. Suite C
Altoona, WI 54720

For products returned due to dislike or no longer needing there will be a 10% restocking fee. There are no restocking fees for exchanged products. Shipping fees are non-refundable.

When returning a product we recommend using UPS or the US Postal Service. They have tracking ability and this will help with any issues that may arrive. The customer is responsible for all shipping and packaging costs related to exchanging or returning an item. We are not responsible for lost or misdirected items.

To for a product to qualify for a refund, all products must be returned in its original condition, including the original packaging, containers, documentation, and accessories. We encourage you to measure your pet accurately as possible as we cannot exchange or return any products that have been used.

Defective Products:
If a product is defective when you first receive it, please contact us immediately and we will replace the product at no extra charge for you.

Holiday Products:
Certain holiday items are non-returnable. They may be exchange once for size issues. Please contact us if you have any questions.

We strive to provide great customer service and we wish we could accept all exchanges and returns without any questions or limitations, but this is simply not possible. We thank you in advance for honoring these policies, so that we can continue to offer you a large selection of quality products.