Shipping FAQ's

Shipping FAQ's
It is always our intent to process and ship out orders as quickly as possible. Please see below for some commonly asked questions relating to shipping. If you have more questions please either call 715-271-4991 or email info@poochieheaven.com

Where will you ship?

The information here is primarily for Ground Shipping to the 48 Contiguous United States and Canada.  We also can ship most items to AK and HI and most countries.  Under each product, it will state if this is an option, if you do not see it as an option, please call us for a quote. 

What is the contiguous US?

The contiguous US is the lower 48 states. This does not include Alaska or Hawaii.

How long will it take to get to me once it has shipped?

If you are in the 48 Contiguous United States or Canada, your item will typically take 3-7 business days via UPS, USPS, or FedEx. This depends on your location relative to the warehouse.  Alaska and Hawaii can take a little longer, as will other countries, 4-10 business days is common. Please do not count weekends. UPS will not deliver on Saturday.

Do you offer expedited shipping?

Please either call 715-271-4991 or email info@poochieheaven.com to see if an item is available for expedited shipping. There are many products that are handcrafted when ordered so expedited shipping will not be available on those products. There are extra costs for expedited shipping, so contact for more information.

Will I incur any additional fees shipping to Canada?

Yes, typically you will be charged a brokerage charge for shipping to Canada.  We are not responsible for any brokerage charges on any packages shipping to Canada. Those charges come from a combination of Canadian Customs and the shipping companies, like UPS and FedEx. We cannot control these costs as they are not charges that Poochieheaven charges.

We only charge the regular Shipping & Handling charge. On top of that, generally, the higher the value of the item, the higher the brokerage charge, and we have no way of knowing how much those brokerage charges are. So, if your package is shipping to Canada, you may want to consider this before you place your order.

What shipping method will be used?

We use UPS and FedEx or USPS for delivery of most products. 

Where will my product ship from?

We are located in Wisconsin. Some of our products are shipped from our own warehouse here, and some are shipped from our associated warehouses in California, New Jersey, Georgia, Texas, North Carolina, and New York.

When will my order be processed?

Typically, your order will be processed the same business day as the day you placed it. After placement of the order there will then be the production time as stated with the product and then shipping times. Any others placed on Saturday, Sunday, or a legal holiday will be processed the next business day.

Will I receive a tracking number for my order?

Items that ship from our warehouse in Wisconsin, you will receive an email from Poochieheaven with a tracking number.
For products shipped from our associate warehouses, tracking numbers are available on most of the products. If one is available Poochieheaven will email you the number when the product gets sent out. We will not be able to provide a tracking number until the item has actually shipped so if there is a processing time for your item, a tracking number will not be available until the order it ready and shipped.

Do you ship to other Countries besides the United States and Canada?

Yes, Poochieheaven does ship to most countries. There are extra shipping charges for these products that what is stated on the website so please call 715-271-4991 or email info@poochieheaven.com if you wondering what these prices will be. If you were to order a product without first contacting Poochieheaven, you will receive an email from us, asking if it ok to charge your credit card the extra amount. We will need your approval of this charge before the product will ship. There will also be extra custom fees that are associated with shipping out of the United States.